Support

Kozio is committed to providing excellent customer service. Our customers receive direct engineering support from professional and highly qualified engineers. Product or technical support is easily accessible via phone, email, or through interactive web sessions.

Kozio offers interactive support over a secure web session when required. This process allows one of our validation experts to work virtually side-by-side with you while you use our products during board validation. Our engineers can also remotely run kDiagnostics™ on your custom board to troubleshoot issues.

Other support benefits include sharing our knowledge and source code drivers with your team to help speed up the process of learning new circuit technologies, sharing our software experience associated with various technologies, and providing feedback in regards to board layout when we discover potential issues or flaws.

Extensive documentation, training, and user aids are made available to current and potential customers including the following:

• Quick start guide to get software running quickly
• Software tutorials to ensure full utilization of all product capabilities
• User manuals for detailed product usage information
• Help system for implementing diagnostic test primitives and test suites
• Command reference guide for command usage and test failure codes
• API documentation for extending test coverage
• Sample test scripts for various test features
• Sample production test sequences for customization operator actions

Feel free to contact us for more information about Kozio technical support capabilities.